Communication

Communication is the exchanging of information, which can occur in a variety of ways. Generally speaking, communication is done verbally through the use of speech, or non-verbally through the use of gestures, facial expressions, or other body movements.

 

Today, much of our communication takes place electronically through text messages, mobile phone calls, or online through social media. However, we all communicate with each other non-verbally when we are face-to-face.

 

People often use non-verbal communication to reinforce words that are spoken. By shaking their head while saying “no,” a person is telling you and showing you how they feel. But head movements aren’t the only type of non-verbal communication.

 

There are six basic forms of non-verbal communication:

 

1. Body movements - Shaking or nodding the head, waving an arm, turning away

• Billy waves to his friend to let him know a seat is open at the lunch table.

 

2. Posture - The way a person is sitting or standing

• Sitting with your arms crossed shows that you are protecting yourself or sitting with your arms at your sides shows that you are open.

 

3. Eye contact - Looking someone in the eye

• Maintaining good eye contact is a great way to show that you are paying attention to what the other person is saying.

 

4. Para-language - Sounds a person makes that are not words

• An increase in the volume of a word means that the word is important.

 

5. Personal space - The distance between two people

• Physical touching or a small amount of space between two people shows a close and trusting relationship. However, not all touching is appropriate.

 

6. Facial expressions - Feelings and emotions displayed on a person’s face

• Creasing your forehead and squinting your eyes can indicate anger, while a smile can show when one is happy.